Apple TV is a small set-top box that offers versatile features for Apple users. It lets you watch HD content like movies, videos, shows, and streaming services like Netflix, Hulu, Prime, etc. Apart from this Apple TV is an exquisite collection of games, apps, music, and even NASA! You can access regional programing, weather reports, Live sports, and Podcasts. The latest Apple TV supports Siri remote, and AirPlay option with your Mac, iPad, and iPhone devices the main motto of Apple TV is to deliver a unified viewing experience for customers. There are overwhelming services available on Apple TV and when you face a troublesome situation while accessing Apple TV is a real disastrous thing. Troubleshoot the glitches by following the instructions mentioned beneath when your Apple TV is not working.
Troubleshoot Errors when Apple TV not Working
 Restart the System
The easiest and foremost fix whenever you face malfunctioning devices. Simply restart your device in three ways by using Siri Remote, using the TVOS System screen, and unplug of the Apple TV box.
1: Press and hold the Menu and Home button on your Siri Remote till you see the status light begins blinking.
2: Use your Siri Remote to restart the TVOS system by visiting the Settings app and selecting the System section then clicking on the Restart option.
3: Even though you’re not satisfied with the previous steps then unplug or disconnect the set-top box physically for around 10-15 seconds. Check your device is running on the latest updated software.
 Poor Network Connection
A sudden random disconnection leads to a poor and slow network which depicts while accessing the device. The range of a potential WiFi connection delivers poor performance hence, to fix this error firstly, check your range of network. Go to Settings > Network > Status > Check IP address > if you don’t see any IP address then restart your modem or WAP and Apple TV box. When you can able to see the IP address but there might be weak signal strength then follow these steps to get back the stable connection.
1: Try to keep your Modem or WAP nearby to the Apple TV device.
2: Check and confirm your network connection is working on your name.
3: Instead of using a wireless connection, use an Ethernet cable to connect with the modem or WAP to the Apple set-top box.
4: If you’re willing to pay more for a good internet connection then use a WiFi Extender to expand and improve your signal strength.
Related: How to Delete Apps on Apple TV
 Fix Error of AirPlay Compatibility
AirPlay compatibility supports Apple TV and other devices to share movies, photos, etc on a bigger screen. There are two possible ways when the AirPlay feature is not working properly.
1: Make sure your Apple device and the other device from which you want to mirror the AirPlay feature are connected with the same stable network.
2: Enable or turn on the AirPlay feature by selecting Settings > AirPlay and HomeKit > Toggle On AirPlay.
3: Ensure your computer is not using the bandwidth available everywhere and avoid other device interferences.
 Fixing Audio/Video Settings
To fix the audio or video issues make sure that the volume is not muted on your device. Restart your Apple TV service again and then unplug or disconnect the cables. Again reconnect firmly and properly with the Apple device. Go to the Settings > Video & Audio > Resolution select your suitable resolution.
Check your audio settings by Settings > Video & Audio > Audio Output > HDMI. In this way, you fix your audio and video malfunctions.
 Siri Remote Malfunctioning
Another common error is Siri remote malfunctioning, this usually happens when the battery is out of charge. Check battery power by viewing Settings > Remotes & Devices > Remote. You can see the battery life of the remote depicted in a graphical way. To recharge your Siri remote use the lightning to the USB cable plugging with remote into a power source.
 Flashes of Status Light
Due to some hardware problem, your Apple TV device flashes light every now and then. Restore your Apple TV by default factory settings. Select Settings > System > Reset. On the reset screen, choose any one option first is Reset which does not require any internet connection and also returns to the Factory settings of Apple TV. The next one is Reset & Update this action needs an internet connection to install software updates then returns to the default factory settings of Apple TV. Even after this action the problem persists try a different power cable for the Apple TV and then plug in another power outlet.
[IMPORTANT NOTE: Until the installation of updates and reset action finishes leave your TV connected with the power source.]
 Try to fix RGB settings
The RGB settings of your TV are nothing but the brightness, color, and tint which you can resolve on your own. When the brightness, color, and tint if disabled you’ll view a dull clarity experience. To sort out this feature go to Settings > Video& Audio > HDMI Output. On the HDMI Output screen, select the favorable choice from the given three options such as YCbCr, RGB High, and RGB Low. YCbCr is always the most preferred option among all Apple TV users for the best viewing experience.
 Running out of Storage
Your Apple TV streams lots of various content that are stored with data and this data shrinks the storage space. Whenever you see the message out of space or storage capacity full follow the steps outlined beneath.
 Go to Settings > General > Manage Storage. On the Storage screen, check the apps that acquired most of the space.
 Click on the Trash can icon to remove the apps that are no longer in use and also consume the storage capacity. Hit the Delete button again to confirm your action.
 Insensitivity of Siri Remote Trackpad Surface
The Siri Remote Trackpad surface often triggers this means the cursor drags quickly all over the screen. This is also known as a “hair-trigger” and to adjust this insensitivity go to Settings > Remotes & Devices > Touch Surface Tracking. Now, select from the given options fast, medium, and slow as you wish to keep.
 Adjust Aspect Ratio
While viewing Apple TV if you see the black bars on your TV screen and the picture also doesn’t fit the screen then modify the aspect ratio. Try to keep the aspect ratio to 16:9 for perfect clarity plus vision on your Apple TV. For more instructions go through the TV guide or handbook given along with the set-top box.
These are some handy solutions when your Apple TV is not working. Try these and send us your answers via feedback or comments. Share this guide with others who are struggling to fix their device. Hence, Apple TV is not working guide is winded up here.
Related: How to Block Ads on Apple TV
Reset your device to prevent it from freezing again. You can reset via iTunes also but the general method is to go to Settings > General > Reset > Reset all Settings > Confirm.
Maybe the application is not compatible with your smart TV. Or else try to download it again and check if it works or not.