ExpressVPN is one of the most used VPN with impressive privacy features. It features a wide distribution of servers in and around the world. Even after years, ExpressVPN is one of the best subscription-based VPN services. It offers three different subscription plans. It includes $12.95/month, $59.95/6 months, $99.95/year, along with 3 months free trial. The current average spending on VPN per month is $10.21. For many of us, $12.95 is quite expensive. In that case, we may look for ways to switch to a cheaper option. Even for various other reasons, we consider opting out of ExpressVPN. This guide will aid you with how to cancel ExpressVPN subscription and the whole process in brief.
Cancel ExpressVPN Subscription
You can cancel ExpressVPN either by submitting a request online or by using the live chat option. You can also turn off the auto-renewal option. Each plan comes with a 30-day money-back guarantee. So you can use this option to test the service, then cancel the subscription and request a refund with customer support.
How to Cancel ExpressVPN Subscription via Website
Step 1: On any of your web browsers, visit the official website of ExpressVPN. And then sign in to the account you would like to cancel.
Step 2: The following page displays all the subscription and set up details. Click Manage Settings in the subscription section.
Step 3: Click on the Turn off automatic renewal tab.
Step 4: A pop-up warning appears, asking you to pay the amount before a particular date to keep the subscription active. On the Automatic Renewal Settings, click on the Turn off automatic renewal tab.
You will get Automatic renewal is off now on the screen. The next screen will confirm you with the same. Now you will receive a confirmation email stating that “Automatic renewals are suspended.”
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Cancel ExpressVPN via Customer Service
Step 1: Open the ExpressVPN customer support page. And log in with your account if necessary.
Step 2: Now, click on the Contact Support in the middle of the page. A pop chat window opens. Or click on the green tab that says, “Need help, chat with us.”
Step 3: Chat with the customer support representative and ask them to cancel your account by providing the necessary details.
Step 4: They will check and confirm your cancellation. You may ask them for a refund.
Step 5: If your plan and subscription abide by the refund policy, they will inform you that your refund will be processed with 5-7 business days.
Step 6: You will receive a mail after the refund process. It will confirm your cancellation and refund.
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- If you cancel the ExpressVPN account (6 months or yearly plan) within 30 days of the subscription, you will get a 100% refund under the Money Back Guarantee policy.
- Refund requests beyond 30 days will be considered if the customer has a valid reason and proof with reasonable attempts to contact customer support for solving the issues.
- The refunds are processed within 7 business days. It gets reflected back to the original payment form used during the purchase.
- There is a waiver option if you have any changes in the mode of payments. In that case, notify the customer support team over [email protected]
- After cancellation, you can use the VPN until the billing period ends.
That was all the possible ways in which you can cancel an ExpressVPN subscription. You shall consider choosing any of the cancellation process as given in this section. For more information, write to us in the comment section below.